PRIVACY POLICY

Last updated: 15th August 2025

The Annex Accessories respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website (www.theannexaccessories.co.uk) or interact with us.

1. WHO WE ARE

The Annex Accessories is a UK-based retailer of home fragrance, home accessories, and related products. We are the “data controller” for the purposes of UK data protection law.

Registered Address: The Annex Accessories, 3 Colegate, Norwich, NR3 1BN

Email: hello@theannexaccessories.com

2. INFORMATION WE COLLECT

We may collect the following information when you interact with us:

  • Personal details (name, email address, billing/delivery address, phone number)
  • Order information (products purchased, payment details, transaction history)
  • Account details (if you create an account on our site)
  • Marketing preferences
  • Technical data (IP address, browser type, device information, browsing behaviour)

We collect this information when you:

  • Place an order
  • Sign up to our newsletter
  • Create an account
  • Contact us via email or social media
  • Browse our website

3. HOW WE USE YOUR INFORMATION

We process your personal data to:

  • Fulfil and deliver your orders
  • Process payments and refunds
  • Respond to your enquiries
  • Send marketing communications (if you’ve opted in)
  • Improve our website and services
  • Comply with legal obligations

4. LEGAL BASIS FOR PROCESSING

We use your personal data based on:

  • Contract – to process your orders and provide our services
  • Consent – for email marketing (you can withdraw consent at any time)
  • Legitimate interests – to improve our site, prevent fraud, and manage our business
  • Legal obligation – to comply with tax, accounting, and other laws

5. MARKETING COMMUNICATIONS

  • We will only send you marketing emails if you have opted in.
  • You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. SHARING YOUR INFORMATION

We will never sell your personal data. We may share it with:

  • Payment providers (to process your transactions)
  • Delivery companies (to ship your orders)
  • IT and website hosting providers
  • Professional service providers (accountants, legal advisors)
  • Authorities if required by law

7. DATA RETENTION

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements.

8. YOUR RIGHTS

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your data
  • Request deletion of your data (in certain circumstances)
  • Object to processing for marketing purposes
  • Withdraw consent where given
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@theannexaccessories.com

9. COOKIES

Our website uses cookies to improve your browsing experience and analyse site traffic. For more details, see our Cookie Policy.

10. SECURITY

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

11. CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version will always be posted on our website.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please email us at hello@theannexaccessories.com.