TERMS & CONDITIONS
Last updated: 15th August 2025
Welcome to The Annex Accessories. By accessing and using our website (www.theannexaccessories.co.uk), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site.
1. ABOUT US
The Annex Accessories is a UK-based retailer of home fragrance, home accessories, and related products.
Registered Address: The Annex Accessories, 3 Colegate, Norwich, NR3 1BN
2. USE OF OUR WEBSITE
- You must be at least 18 years old to place an order through our website.
- You agree to use our site only for lawful purposes and in a way that does not infringe the rights of others.
- We reserve the right to suspend or terminate your access to our site if we believe you have breached these terms.
3. PRODUCT INFORMATION
- We take care to ensure product descriptions, images, and prices are accurate, but errors may occur.
- Colours may vary slightly from what you see on your screen due to monitor differences.
- All products are subject to availability.
4. ORDERING & PAYMENT
- When you place an order, you will receive an order confirmation by email. This does not mean your order has been accepted.
- We reserve the right to refuse any order for reasons including product availability, pricing errors, or suspected fraudulent activity.
- All prices are listed in GBP and include VAT where applicable.
- Payment must be made in full at the time of ordering via our accepted payment methods.
5. DELIVERY
- Delivery timescales and charges are detailed on our Delivery Information page.
- We are not responsible for delays caused by events outside our control.
6. RETURNS & REFUNDS
Our full Returns Policy applies to all purchases. Please review it.
7. INTELLECTUAL PROPERTY
- All content on this website, including text, images, graphics, and logos, is the property of The Annex Accessories or our licensors.
- You may not copy, reproduce, or distribute any content without our prior written consent.
8. LIMITATION OF LIABILITY
- To the fullest extent permitted by law, we shall not be liable for any loss or damage arising from your use of our website or products.
- This does not affect your statutory rights.
9. LINKS TO THIRD-PARTY SITES
Our website may contain links to other websites. We are not responsible for the content or privacy practices of these third parties.
10. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time. The latest version will always be posted on this page.
11. GOVERNING LAW
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.